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Our customer service department is here for you

Whether you have a question about your order, shipping, products or the website, our customer service department is happy to help! Stanno can be reached by telephone or email. Call us at 01332 378966​ or send an email via the contact form below. We can be contacted via telephone from Monday to Friday between 08:30 and 17:00.

Frequently asked questions

We understand that you may have questions while ordering on Stanno.com. We are of course happy to hear from you via telephone or email, but you may also take a look at our page with frequently asked questions. You will most likely find the answer to your question here.


If you are in any way unsatisfied about your order or if you have a different complaint, please inform us of this via the following contact form. You will receive a reply from us via email within 2 business days.

If your complaint concerns a product, please include a photograph in the attachments. This allows our product department to form an initial impression of your complaint. In the event of a valid complaint, we will immediately replace the product free of charge.

Company information

Business name: Deventrade UK Ltd
Operating under the name(s): Stanno UK, Reece UK & Derbystar UK.
Branch address: 202 Weston House, Allen House Business Centre, The Maltings, Station Road, Sawbridgeworth, Herts, CM21 9FP
Telephone number: 01332 378966

Accessibility: Monday to Friday between 08:30 and 17:00
Email address: [email protected]
Chamber of Commerce number: 02620586
VAT identification number: GB571264739


Contact us via email

To contact us via email, please complete our contact form. We will do our very best to reply within 48 hours.