Returns
We want you to be fully satisfied with your purchase at Stanno.com. Is your purchase a bit different than you expected or would you like to try a different size or colour? No problem! You can return items within 14 days of receipt.
Returns
For returning your order, please follow the following steps:
- Put the items you want to return together with the return slip in the box.
- Choose a carrier of your own preference and ship the goods to the following address: 202 Weston House, Allen House Business Centre, The Maltings, Station Road, Sawbridgeworth, Herts, CM21 9FP.
As soon as we have received your package, you will receive an email notification. You will receive your purchase amount. We will refund the amount as soon as possible and no later than 14 days after your return. Did you return your entire order? Then you will also get back the shipping costs that were paid for sending the Stanno.com package.
Refund of the purchase price
Any savings that you make with your order will be credited to your savings account after our return period (after 16 days) has expired.
If you have any further questions about the order process or delivery, please contact our customer service.